Shipping policy

SHIPPING POLICY

Thank you for shopping with Oriwella. Each of our canvases is made to order, carefully produced, and prepared for shipment after your purchase is placed.

ORDER PROCESSING

Because our products are made to order, please allow time for your artwork to be produced before it ships.

Processing and production times may vary depending on the product, size, order volume, holidays, and production facility.

Once your order has shipped, you will receive shipping confirmation and tracking information when available.

ESTIMATED DELIVERY

Delivery times shown during checkout or in order communications are estimates and are not guaranteed.

Production time and shipping time are separate. Your order must first be produced before it can be shipped.

Delivery may occasionally be affected by carrier delays, severe weather, holidays, address issues, or other circumstances outside our reasonable control.

FREE U.S. SHIPPING

Oriwella currently offers FREE standard shipping on eligible orders delivered within the United States.

No additional standard shipping charge will be added at checkout for eligible U.S. orders.

SHIPPING LOCATIONS

We currently ship to eligible addresses within the United States.

Availability may change as we expand our shipping coverage.

ORDER TRACKING

When tracking information becomes available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to update after your shipping confirmation is sent.

ADDRESS ACCURACY

Please carefully review your shipping address before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible. Because production and fulfillment may begin shortly after an order is placed, we cannot guarantee that an address can be changed once processing or shipment has begun.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery.

Please provide your order number, a description of the issue, and clear photographs showing the item and any damage or defect.

We will review the issue and determine the appropriate resolution in accordance with our Return and Refund Policy.

LOST OR DELAYED PACKAGES

If your tracking information has not updated for an extended period or you believe your package may have been lost in transit, please contact us.

We will review the available tracking information and, where appropriate, work with our fulfillment or shipping partners to investigate the shipment.

DELIVERY DELAYS

Oriwella is not responsible for delays caused by circumstances outside our reasonable control, including carrier disruptions, severe weather, holidays, natural disasters, customs processing, or incorrect delivery information.

Nothing in this Shipping Policy limits any rights or remedies available to consumers under applicable law.

CONTACT US

If you have any questions about your order, our products, shipping, or anything else, we'd be happy to help.

Email: support@shoporiwella.com

We aim to respond to customer inquiries within 1–2 business days.