Refund policy
RETURN & REFUND POLICY
At Oriwella, each canvas is made to order especially for you. Because our products are produced individually after an order is placed, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, or other customer ordering errors.
Please review your selected artwork, size, and shipping information carefully before completing your purchase.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want your artwork to arrive in beautiful condition. If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the item and the affected area
• Photos of the packaging if the item was damaged during shipping
Once we review the issue, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.
Please do not return an item without contacting us first.
MADE-TO-ORDER PRODUCTS
Our canvases are produced specifically for each order. For this reason, we do not accept returns or exchanges because of:
• Change of mind
• Ordering the wrong size
• Preference for a different artwork or design
• Minor color differences caused by monitor or screen settings
Product dimensions are provided on each product page. Please review the measurements carefully before ordering.
CANCELLATIONS & ORDER CHANGES
If you need to cancel or change an order, please contact us as soon as possible after placing it.
Because production may begin shortly after an order is received, cancellations or changes cannot be guaranteed once the order has entered production.
REFUNDS
If a refund is approved, it will be issued to the original payment method. Processing times after a refund is issued depend on your payment provider or financial institution.
Original shipping charges, where applicable, are generally non-refundable unless the order arrived damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law.
LOST OR MISSING ORDERS
If your tracking information shows an unusual delay or you believe your package has been lost in transit, please contact us so we can investigate the shipment.
CONSUMER RIGHTS
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
CONTACT ORIWELLA
If you have any questions about your order, our products, shipping, or anything else, we'd be happy to help.
Email: support@shoporiwella.com
We aim to respond to customer inquiries within 1–2 business days.